Learn from every customer interaction - digital or physical, human or robotic - and deliver the next-best action for every customer through the right channel at the right time … with just one tool: the thalox.engine! Check out this new and simple way to exceed your customers expectations.
It is indisputable that delivering a great customer experience is the new gold standard for interactions - either digitally or physically.
According to PWC 73% of all customer point to customer experience as an important factor in their purchasing decisions and 42% would pay more for a friendly, welcoming experience.
Therefore loyalty and trust to the brands customer love is at risk when customer don’t feel heard, seen or appreciated. Companies need to continue to deliver positive human interactions and automated solutions need to learn from it.
Learn more about the thalox.engine and how it’s outstanding micro services will help to improve your interactions.
Help your customer to find your information faster and more personal. Be more accurate in your communication and more relevant by providing the right information with the help of thalox.engine!
Strong local roots
Raised in Germany and Norway our roots are deeply local.
Working in European Roles - being in daily touch with colleagues in Europe, Middle East & Africa is a special way of working.
Working for international companies for 20 years brings you nearly everywhere on this planet. Glad we landed in Portugal.
- Strong local roots
- European Mindset
- Global Experience
From Louis Gudema's article in HBR:
Marketing is at an inflection point where the performance of channels, technologies, ads, offers – everything — are trackable like never before. Over a century ago retail and advertising pioneer John Wanamaker said, “Half the money I spend on advertising is wasted; the trouble is I don’t know which half.”
Today smart marketers do know which half isn’t working. But to do that you need to have analytics programs set up and have teams in your Marketing who know how to use data.